Koora Art Studio
Last updated: 5-Jan-2026
At Koora Art Studio, we aim to ensure customer satisfaction. Please read this Refund & Returns Policy carefully before making a purchase.
Overview
Our refund and return policy is valid for 30 days from the date of delivery.
If 30 days have passed since your purchase, we will be unable to offer a full refund or exchange.
To be eligible for a return:
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The item must be unused
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It must be in the same condition as received
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It must be returned in the original packaging
A receipt or proof of purchase is required to complete your return.
Please do not send products directly back to the manufacturer.
Refunds
Once your returned item is received and inspected:
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We will notify you via email regarding approval or rejection of your refund
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If approved, the refund will be processed to your original payment method
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Refund processing timelines depend on your bank or payment provider
Late or missing refunds
If you have not received your refund:
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Recheck your bank account
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Contact your credit card provider (processing may take time)
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Contact your bank for confirmation
If the refund still does not reflect, please contact us at:
📧 [kooraartstudio@gmail.com]
Sale items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange:
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Email us at [kooraartstudio@gmail.com]
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Send the item to the address provided below
Exchanges are subject to product availability.
Gifts
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If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the return is approved.
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If the gift was not marked as such, the refund will be issued to the original purchaser, and they will be notified.
Shipping returns
Important notes:
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Customers are responsible for return shipping costs
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Shipping charges are non-refundable
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If a refund is approved, return shipping costs may be deducted
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For high-value items, we recommend using a trackable shipping service or insurance
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We cannot guarantee receipt of returned items without tracking
Need help?
For any questions related to refunds or returns, contact us at:
📧 [kooraartstudio@gmail.com]
📞 [phone / WhatsApp: +91 9810711104]