Koora Art Studio

Last updated: 5-Jan-2026

At Koora Art Studio, we understand that plans may change. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

• Customers may cancel their order only before the order is dispatched.
• Cancellation requests must be made by contacting us via email or phone with:
  • Order ID
  • Reason for cancellation
• Once the order is shipped, cancellation requests will not be accepted.

2. Cancellation of Customized or Handmade Orders

• Orders for customized, made-to-order, or handmade products cannot be cancelled once production has started.
• Such orders are processed immediately after confirmation to maintain quality and timelines.

3. Cancellation by Koora Art Studio

We reserve the right to cancel an order in the following situations:

• Product out of stock
• Pricing or technical errors
• Payment issues or suspected fraud
• Incomplete or incorrect customer details

In such cases, a full refund will be initiated.

4. Refunds for Cancelled Orders

• If the order is cancelled before dispatch, the refund will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used at checkout.
• Any payment gateway charges (if applicable) are subject to gateway policies.

5. Failed Delivery or Non-Acceptance

• Orders returned due to incorrect address or non-acceptance may not be eligible for cancellation refund.
• Re-shipping charges may apply if the customer requests resending the order.

6. Policy Changes

Koora Art Studio reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective once posted on the website.

7. Contact Information

For cancellation-related queries, please contact:

Koora Art Studio
📧 Email: kooraartstudio@gmail.com
📞 Phone / WhatsApp: 9810711104
📍 Address: Dwarka, Delhi 110075