Koora Art Studio

Last updated: 5-Jan-2026

Koora Art Studio is committed to delivering your orders in a timely and secure manner. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Shipping Locations

• We currently ship orders across India.
• International shipping may be available on request and is subject to additional charges and customs regulations.

2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment confirmation.
• Processing times may vary for:
  • Handmade or made-to-order products
  • High-demand or festive seasons

3. Shipping Timelines

Estimated delivery time after dispatch:

• Metro cities: 3–5 business days
• Non-metro / rural areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier partner operations, weather conditions, or regional restrictions.

4. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout.
• Any promotional free shipping offers are subject to terms mentioned on the website.

5. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.
• Customers are advised to track their orders using the provided tracking link.

6. Delays in Delivery

While we strive to meet delivery timelines, delays may occur due to:

• Courier service disruptions
• Natural calamities or strikes
• Incorrect or incomplete delivery address

Koora Art Studio is not liable for delays beyond our control but will assist in tracking and resolution.

7. Lost or Missing Packages

• If your package is marked as delivered but not received, please notify us within 48 hours.
• If a package is confirmed lost in transit by the courier:
  • A replacement will be shipped (subject to availability), or
  • A refund will be processed, as applicable

8. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping details.
• Orders returned due to incorrect address or failed delivery may incur re-shipping charges.

9. Damaged Packages

• If the package is received in a damaged condition, please:
  • Do not accept the delivery (if possible), or
  • Report the issue within 48 hours with photos/videos
• Such cases are handled as per our Refund & Return Policy.

10. Contact Information

For shipping-related queries, please contact:

Koora Art Studio
📧 Email: kooraartstudio@gmail.com
📞 Phone / WhatsApp: 9810711104
📍 Address: Dwarka, Delhi 110075